Effective Date: July 5, 2025 Last Updated: July 5, 2025 Contact: support@rido.travel
1. Introduction
Welcome to RIDO! We’re committed to protecting your personal data and ensuring transparency in how we use it.
This Privacy Policy explains how RIDO collects, uses, shares, and protects your information when you use our mobile app — whether you’re a Customer booking trips or a Partner managing itineraries and commissions.
By using our app, you agree to the practices described here.
2. What Data We Collect
We collect the following types of data, depending on how you use the app:
a. Personal Information
Name, phone number, email address
Profile photo (optional)
Government-issued ID or travel license (for Partners)
b. Location Data
Real-time GPS data during trip bookings and while in transit (Customers)
Current city and travel zones (Partners)
c. Trip & Usage Data
Booking details (pickup, drop-off, time, fare)
Itinerary information and preferences
User app interactions, session logs
d. Payment Information
Transaction details (via third-party payment providers)
Commission records (for Partners)
e. Partner Onboarding Documents
Identity verification documents
Banking and payout information
3. How We Use Your Data
We use your data to provide and improve the RIDO experience:
✅ Authenticate your identity and manage accounts
✅ Book trips and send confirmations
✅ Process payments and commissions
✅ Send real-time updates and notifications (via SMS/WhatsApp)
✅ Support customer service and issue resolution
✅ Analyze usage to enhance app performance and features
We only process data when necessary and with your explicit consent.
4. Data Sharing and Third Parties
We may share your data with trusted third parties to provide our services:
💳 Payment Gateways: To process secure transactions
📲 Communication Tools: For sending trip updates (e.g., WhatsApp)
🚗 Drivers & Travel Partners: For fulfilling bookings
📊 Analytics Providers: To improve the app (aggregated, anonymized data only)
All partners are contractually required to comply with data protection laws and secure your information.
5. Data Retention Policy
We retain your data for 30 days after your account is deleted or inactive, unless required by law to keep it longer.
After this period, your data will be securely deleted or anonymized.
6. Your Rights
Under GDPR and CCPA, you have rights regarding your personal data:
🔍 Access – Ask for a copy of your personal data
📝 Correction – Request updates to inaccurate information
❌ Deletion – Ask us to delete your data permanently
🚫 Revoke Consent – Withdraw your consent at any time
To exercise any of these rights, email us at info@rido.in. We respond within 30 days.
7. Security Measures
We take data protection seriously:
🔒 Data is encrypted during transmission using TLS (Transport Layer Security)
🔐 Sensitive information (e.g. payment details) is stored securely with trusted third-party providers
👮 Access to data is restricted to authorized personnel only
Despite our efforts, no system is 100% secure — please use strong passwords and keep your app updated.
8. Children's Privacy
RIDO is not intended for children under 16. We do not knowingly collect data from minors.
If we become aware that data from a child has been collected, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll notify users via in-app message or email.
You’re encouraged to review this page periodically.
10. Contact Us
For questions or concerns about this policy or your data, contact:
RIDO Privacy Team